Shipping policy
Shipping Policy
Processing Time Orders are processed within 1-3 business days after payment confirmation. Please note that some items may require 4-7 business days for processing due to high demand or backorder status. You will be notified if your order requires additional processing time.
Domestic Shipping (Nigeria)
- Standard delivery: 3-7 business days
- Express delivery: 1-3 business days
- Shipping rates are calculated at checkout based on your location and order weight
- Free shipping may be available for orders above a specified threshold, as indicated at checkout
International Shipping
- Delivery time: 7-21 business days depending on destination
- Shipping rates are calculated at checkout based on destination and order weight
- Customers are responsible for any customs duties, taxes, or import fees applicable in their country
Order Tracking Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order through the provided tracking link.
Shipping Delays While we strive to meet delivery estimates, unforeseen circumstances such as weather conditions, customs processing, or carrier delays may affect delivery times. We are not responsible for delays caused by shipping carriers or customs.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at 09074119370 or via our contact page with your order number and photos of the damage. We will work with the carrier to resolve the issue.
Incorrect Shipping Address Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you need to update your address, contact us immediately after placing your order.
Returns Due to Shipping Issues If a package is returned to us due to an incorrect address or failure to claim the package, the customer will be responsible for the cost of reshipping.