Refund policy

Return and Refund Policy

Return Eligibility

  • We accept returns within 7 days of delivery for unworn items in their original condition and packaging
  • Items must include all original tags, accessories, and packaging (e.g., jewelry boxes, care cards)
  • Custom or personalized items are non-refundable unless they arrive damaged or defective

Non-Returnable Items

  • Earrings (for hygiene reasons)
  • Items worn, altered, or damaged by the customer
  • Gift cards and clearance/sale items

How to Initiate a Return

  1. Contact us within 7 days of receiving your order at 09074119370 or via our contact page
  2. Provide your order number and reason for the return
  3. We will review your request and provide return instructions if approved
  4. Ship the item to: Shop 1 Aminci Plaza, Federal Polytechnic Bida, Niger State, Nigeria

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was incorrectly shipped
  • We recommend using a trackable shipping method for your return

Refund Processing

  • Once we receive and inspect your returned item, we will notify you of the approval status
  • Approved refunds will be processed to the original payment method within 5-10 business days
  • Shipping charges from the original order are non-refundable

Exchanges

  • We offer exchanges for size or color variations of the same product, subject to availability
  • To request an exchange, follow the same return process and place a new order for the desired item

Damaged or Defective Items

  • If your item arrives damaged or defective, contact us within 48 hours of delivery with photos and your order number
  • We will arrange a replacement or full refund, including return shipping costs

Order Cancellations

  • Orders can be cancelled before they have been shipped. Contact us immediately at 09074119370 to request a cancellation
  • Once an order has been shipped, it cannot be cancelled and must follow the return process

Contact Us For any return or refund questions, please contact us at:

  • Phone: 09074119370
  • Address: Shop 1 Aminci Plaza, Federal Polytechnic Bida, Niger State